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workplace & commercial mediation

Resolve conflict with a mediator who is committed to achieving a negotiated agreement.

What We Do

Workplace mediation is there to repair important professional relationships

Sometimes relationships at work can come under strain and when they do, mediation is often the best option. Companies are adopting a different approach to formal proceedings and increasingly reaping the benefits of developing a mediation mindset within their organisation.

Our mediators have an extensive track record of resolving disputes quickly and effectively.

Award winning

We are immensely proud to be an award-winning global consultancy. We have received a number of awards and recognitions over the years which most recently include:

The mediation process

What happens in mediation? 

Mediation can also be used to prevent disagreements arising or escalating. For example, enabling controversial proposals to be explained and discussed, thus limiting the risk of people adopting uninformed or unyielding positions.

Facilitation Agreement

Each person involved is asked to sign the standard Sheridan facilitation agreement, setting out the rules governing the process
Usually, some background information will be supplied in advance to the mediator by each of the parties, by telephone, in person or in writing.

F2F Meeting

The mediator may choose to bring both sides together for a focussed attempt at resolving the issues, over the course of a day or a week. Here both sides may, with their agreement, meet face-to-face or continue confidential discussions through the mediator.

Binding Agreement

Information shared with the mediator by each side is confidential and only disclosed to the other or outside the mediating parties by express agreement. Once a way forward has been reached, a binding agreement is drawn up and its implementation is planned.


The mediator facilitates the process, but the parties are responsible for the outcome. The mediator may remain in contact with both sides to ensure that the agreement reached is viable and working.

How we do it?

Our flexible, confidential process provides a genuine opportunity for both parties to feel truly heard


We aim for empathy and understanding of each party’s perspective to build connection and deepen insights.


Our mediators are skilled at asking the right questions to leave no stone unturned in their search for a resolution.


Our mediators are CMC registered and rated in leading directories including Legal 500 and Chambers UK.

Our Clients

Boasting an impressive track record of working globally with the highest standards and quality of coach faculty, we offer extensive market knowledge within a wide range of industries.

The benefits of mediation

What are the benefits of mediation?

Arranged quickly

Reduces cost


Multiple solutions

Rebuilds trust

Problem focused


Parties in control

Why us?

Diverse, global & experienced

Our clients have a diverse set of needs, so we are committed to ensuring we have an equally diverse team of global facilitators and mediators with all the right personal qualities who understand and empathise with the nuances of their industry, culture and/or background.

Our mediators are drawn from a range of backgrounds and are all accredited with a high success rate. Sheridan carefully allocates mediators according to their suitability for each case.


Cases in successful resolution

Caroline has been able to demonstrate how her company can be of assistance in resolving a dispute, any dispute, through mediation. This is a service that any person in conflict will value and time and again. We trust Caroline and her team and highly recommend Sheridan to our clients with confidence.

Simon Tucker, senior lawyer, Debenhams Ottaway LLP

Sheridan had a hugely positive impact on both our organisation and for the parties who engaged in mediation following a relationship breakdown. The result has been a cohesive approach to moving forward with an agreed set of outcomes and a strengthening of their professional working relationship. It was exactly what we wanted and what was needed.

Hannah Coulson, Chief Human Resources Officer, Callastone