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mediation skill development

Using the mediation skills to handle tough situations at work

What we do

We train you to deal with uncomfortable pressures or resolve conflicts

This practical programme from experts in tough conversations provides indispensable skills for anyone with management or leadership responsibilities seeking to be better able to work their way through tough choices, deal with uncomfortable pressures or resolve conflicts.

Many management situations can trigger tensions or anxieties:


Inter-team dynamics


Performance conduct conversations


Challenging decision-making within the senior management team.

Caroline has been able to demonstrate how her company can be of assistance in resolving a dispute, any dispute, through mediation. This is a service that any person in conflict will value and time and again. We trust Caroline and her team and highly recommend Sheridan to our clients with confidence.

Simon Tucker, senior lawyer, Debenhams Ottaway LLP

Sheridan had a hugely positive impact on both our organisation and for the parties who engaged in mediation following a relationship breakdown. The result has been a cohesive approach to moving forward with an agreed set of outcomes and a strengthening of their professional working relationship. It was exactly what we wanted and what was needed.

Hannah Coulson, Chief Human Resources Officer, Callastone

How we do it

We provide you with a broader perspective on the spectrum of management tensions. Core elements we focus on include:

Framework for difficult conversations

Using a simple and pragmatic framework when having a difficult conversation to those dialogues Confidently using key skills to surface issues , facilitate solutions and build personal resilience.


Better self-awareness of your triggers and related behaviours and practice approaches to increase your chances of success for handling situations.

Personal Strenghts

Gaining clarity into your own personal strengths and areas of development for managing differences at work.

5 Classic Mistakes

Learning the five classic mistakes to avoid when handling tough conversations.

Interpersonal Issues

Deciphering the most appropriate course of action for dealing with tough interpersonal issues.

The benefits of mediation

What are the benefits of mediation?

Arranged quickly

Reduces cost


Multiple solutions

Rebuilds trust

Problem focused


Parties in control

Case Studies