How to solve workplace conflict?
Everyone can resolve conflicts when they are empowered to create their own solutions. Conflict can occur within any business or organisation. Our services focus on restoring communication and creating healthy working relationships. We provide a range of resolution services from policy review to management conflict training to front-line mediations. Our work empowers people to nip conflict in the bud and helps organisations to shift from a grievance to a resolution culture.
Repairing important professional relationships
Workplace and commercial mediation
Sometimes relationships at work can come under strain and when they do, mediation is often the best option. Companies are adopting a different approach to formal proceedings and increasingly reaping the benefits of developing a resolution culture.
A mediation toolkit can also be used by managers to prevent disagreements arising or escalating further. Sometimes reframed as facilitation and/or conflict coaching, the intervention can be tailored for maximum impact.
UK Mediation Conference 2024
Sheridan Worldwide, a key sponsor, participated in the UK Mediation Conference with a talk focusing on workplace engagement.
We train you to deal with uncomfortable pressures or resolve conflicts
Mediation Skill Development
Our mediation skills development programme upskills your managers to navigate conflict effectively, build confidence, manage overwhelm and impart process skills to strengthen relationships at work.
Framework for candid conversations
Using a simple and pragmatic framework when having a difficult conversation. Confidently using key skills to surface issues, facilitate solutions and build personal resilience.
Self-awareness
Intent does not equal impact. Mediation provides an opportunity to surface how you feel and create the space to effect change.
Personal Strenghts
Gaining clarity into your own personal strengths and areas of development for managing differences at work.
5 Classic Mistakes
Learning the five classic mistakes to avoid when handling tough conversations.
Interpersonal Issues
Deciphering the most appropriate course of action for dealing with tough interpersonal issues.
Celebrating mediation
We are pleased to announce that Sheridan Worldwide sponsored the Workplace Mediator of the Year Award at the National Mediation Awards.
Caroline has been able to demonstrate how her company can be of assistance in resolving a dispute, any dispute, through mediation. This is a service that any person in conflict will value and time and again. We trust Caroline and her team and highly recommend Sheridan to our clients with confidence.
Simon Tucker, Senior Lawyer, Debenhams Ottaway LLP
Sheridan had a hugely positive impact on both our organisation and for the parties who engaged in mediation following a relationship breakdown. The result has been a cohesive approach to moving forward with an agreed set of outcomes and a strengthening of their professional working relationship. It was exactly what we wanted and what was needed.
Hannah Coulson, Chief Human Resources Officer, Callastone
Our mediation insights
Caroline spoke to CMC Conference
Caroline Sheridan was a selected speaker at CMC Conference for the panel “Examining Barriers to Workplace Mediation”.
Changing Workplace Dynamics
The atmosphere in workplaces is changing, with a noticeable increase in unhappiness. This has led to a growing demand for mediation services, which many see as indicative of a broader societal shift toward confrontation and unrest.
The Impact of the Pandemic on Mediation
Mediation stands out as a powerful approach to resolving workplace conflicts by prioritizing collaboration and crafting solutions that look toward the future.
Acas Live – Mediation at Work: Resolving Conflict Together
Mediation stands out as a powerful approach to resolving workplace conflicts by prioritizing collaboration and crafting solutions that look toward the future.
UK Mediation Conference: Getting in the Room
Sheridan was a Lead Sponsor for the UK Mediation Conference in July. Our session was entitled ‘Getting in the Room’, because that can often be the hard bit. You’ve offered mediation, found the budget, secured buy-in and then for one of more of the parties, the idea of...
Justice delayed is justice denied
"Justice delayed is justice denied" said Prime Minister William Gladstone in 1868, a phrase used ever since to mean that if a remedy notionally available to an injured party is not accessible in a timely fashion, it is effectively the same thing as having no remedy at...
Making the business case for mediation
Acas research, Estimating the costs of workplace conflict, shows that the cost of workplace conflict in the UK may reach nearly £30 billion per year. There is no escaping that that is a colossal sum to lose down the back of the national sofa, especially where a...
The importance of Silence
Discovering the Power of Pause Imagine embarking on an expedition where the ultimate destination is not a place, but a profound state of silence. This January, I ventured into New Zealand’s Doubtful Sound, a serene spot in Fjordland National Park, known for its...